General Policy

1. Payment Terms

• Billing: All services are billed monthly, with invoices sent at the beginning of each cycle.
• Payment Methods: We accept credit cards, bank transfers, and PayPal.
• Due Date: Payments are due within 15 days of the invoice date. Late payments may incur a fee of 1.5% per month on the outstanding balance.

2. Refund Policy

• Service Dissatisfaction: Contact us within 14 days of service delivery if you are not satisfied. We will address your concerns.
• Refund Eligibility: Refunds may be issued at our discretion for services not rendered as described, subject to review.
• Non-Refundable Services: Customized strategies, one-time consulting fees, and third-party costs are non-refundable.

3. Cancellation Policy

• Service Cancellation: Clients may cancel services with a 30-day written notice. Fees for services already rendered are non-refundable.
• Termination by Company: We reserve the right to terminate services for non-payment or breach of contract, with no obligation to refund.

4. Chargebacks and Disputes

• Disputes: Please communicate all disputes to our support team before initiating a chargeback. We will attempt to resolve the issue amicably.
• Chargebacks: Any chargeback without prior communication will result in service suspension and may incur additional fees.

5. Modifications to Policy

• Changes: We reserve the right to modify this policy at any time. Clients will be notified of significant changes via email or our website.

6. Contact Information

• Support: For any questions or concerns regarding this policy, please contact our support team at Rovamedia Support.